Technical Customer Support for Software and Technology Companies
You’ve already got an amazing product, now you need a highly-skilled customer support team to help you grow and build your army of ambassadors.
Increase Customer Acquisition, Retention, Loyalty, and Sales
Providing exceptional customer support is critical to the success of technology and SaaS companies. We deliver all levels of customer service and technical support, for both hardware and software products. With us, you’ll be able to increase customer acquisition, retention, loyalty, and sales— and we’ll make sure your customer support is top-notch, every step of the way.
24/7 Support Wherever Your Customers Are
Whether it’s email, live chat, phone, or on social networks, we’ll meet your customers where they need. Keeping your customers happy by quickly responding and answering their questions is our top priority.
We Give Your Customers the
Exceptional Customer Service They Deserve
Let us handle your Tier 1 & Tier 2 tickets, Technical Support, and Troubleshooting.
We service inbound sales, order tracking and fulfillment, account setup, verification, and maintenance. Product upgrades and replacements. We handle it all.
We offer account migration, research & data entry, fraud prevention, and billing.
Software development, testing, graphic design, and multi-social media platform management.
Support
Sales
Accounts
Software
Our Agents Are Experienced Customer Service Experts in Software & Technology
Our team members have an average of eight years of experience working with large outsourcers and multinational corporations. We are committed to continuously coaching our customer support professionals to aid them in their long-term career development—which means higher quality work and a dedicated team. We also track your customer service success continuously and always report our findings to you.
We’ll Become A Part Of Your Team
We want to be one with your team. We can be a part of your team on your Slack, so you can reach us easily whenever you wish. We create a seamless client experience so working with us is exactly as easy as working with an in-house team.
We’re the Experts in Remote Support
We’ve been 100% remote since day one, so we understand how to run a highly professional remote customer service operation. From hiring and training to data security, to create a great company culture – you name it, we do it remotely and we’re best in class.
We’ll Become Experts On Your Product and Processes
The details that matter to you also matter to us. To ensure that your customers not only get premium service but also the correct and complete answers to their often technical questions, we’ll get to know your product inside-out so we can confidently answer even the more difficult questions.
We Make Sure Customer Service Helps You Scale
Our dedicated reps help you maintain quality service, no matter how high your customer service ticket volume is. We typically onboard new team members within one or two weeks. With TSD BPO, you can rest assured that onboarding new team members will never slow down your growth again.
Whatever You Need, We’re Here
If you have already chosen your favorite ticketing system and customer service channels, we’ll be glad to take over. As we learn your processes, our leadership team will help you build a world-class customer experience. And if you ever need help with back-office tasks like data entry, research, design, or marketing, all you have to do is let us know.